Smarter customer journey with a custom planning tool

Smart, scalable investment

Our delivery included a technical pre-study and concept with an accompanying impact mapping (KPI framework). To ensure success with the service's design and UX elements, we conducted a meticulous analysis of the customer journey and thorough prototype testing before finalising the design.

We used APIs to connect the tool to the client's business system and developed the application using React and NodeJS. Throughout our work on the design/UX flows and development, we also considered the need for the solution to be scalable and future-proof for a potential e-commerce integration.

We delivered an efficient, custom-built scalable solution, enabling the same technology to be reused across all of Dovista's brands.

Window replacement has never been easier

The final result was a planning tool where customers can design their windows and doors themselves. The goal of this project was to give customers a clear visual representation of how the products might look on their property, aiding them in their aesthetic decisions. The service supports the customer through the entire window and door replacement process with clear information and dialogue.

The primary target groups for the planning tool are private customers and property owners who are considering replacing the windows and doors on their house or building.

Result

The outcome is a smart digital service that simplifies the decision-making process for both private customers and property owners planning window or door replacements. The tool has generated added value in the form of lead generation and more engaged customers.